You can do this by setting up an account by registering online and then following steps to link your station Railcard with the account. A: It is not currently possible to renew a Railcard which was not previously purchased online. However, if you have an existing Railcard you can can purchase a new Railcard online and select the date you wish this Railcard to begin from.
I am a mature student, can I buy or renew a Railcard online? You will, however, need to go to www. I am aged between 16 and 25 years old. I bought my current Railcard from the online service, it is about to expire, how do I renew it? A: Providing the expiry date of your Railcard is within 30 days you will be able to renew it.
Just log back into your account. You can renew your Railcard if it is due to expire before your 26th birthday. You can just select your Railcard from your account summary screen, confirm your details and make your payment. Your renewed Railcard will then be sent to you. My current Railcard is due to expire just after my 26th birthday - can I renew it early? You will not be able to renew a Railcard if its date of issue is after your 26th birthday unless you are a Mature Student.
However, you can still buy another Railcard by setting up another account using an alternative address and making your purchase just before your 26th birthday. We will not be able to refund you for any over-lapping period of validity between the two Railcards. I am trying to register my station bought Railcard but it has faded and I cannot read the expiry date.
A: We're sorry to hear that your expiry date has faded from the face of your Railcard. If you have the stamped receipt from the time of purchase this will have the date. If you no longer have the stamped receipt please contact us for further assistance. A: There are important terms and conditions that you need to understand before you use your Railcard. Please click on the link to the Railcard terms and conditions to read these: Railcard terms and conditions. Can I get a discount on Season tickets and period Travelcards with a Railcard?
Can I laminate the paper Railcard I have bought from a station to protect it? Please do not laminate your Railcard. In most instances the heat of a laminating machine will turn the surface of your Railcard black, damaging it and making it illegible. Laminated Railcards cannot be accepted by rail staff as the lamination makes it difficult to validate that the Railcard has not been tampered with.
To protect your Railcard please keep it in a plastic ticket wallet which is available for free from any staffed station. A: Yes, providing that there are reservations available on the service on which you are travelling. Many train companies will allow you to reserve a seat free of charge on longer distance journeys.
Please check with the local ticket office staff before buying tickets. Can I travel on discounted tickets if my Railcard expires before I complete my journey? A: Discounted tickets are only valid if you are using them with a valid Railcard. If you Railcard expires before the end of your journey then you will need to renew it to be able to complete your trip using expired tickets. If the only Railcard you have is expired you will not be able to continue to use your discounted tickets.
Can I use my Railcard in conjunction with Train Company special offers? It's best to ask at your local station for details of a specific offer, or call National Rail Enquiries on 48 49 Alternatively, you can visit www. Special excursions and charters are also excluded. Can I use my Railcard to buy my ticket on the train rather than at a station? A: Only if there is no ticket office, or the ticket office is closed and there is no ticket machine available to buy your discounted ticket at the station at which you began your journey.
If this is the case you can buy your discounted ticket from ontrain staff. Otherwise, if ticket facilities were available at the station you could be charged the full price Standard Single fare. The Railcard is for your use only, and provides discounts only on tickets bought for your own use.
It does not cover anyone accompanying you. They cannot be used for rail travel in either in Northern Ireland nor the Republic of Ireland. For more information on concessionary rail travel schemes in Northern Ireland please see www. A: You can use your Railcard on all franchised train operating companies that provide services within England, Scotland and Wales.
Railcards do not give discounts on Eurostar services, Charter services, and Heritage Railways unless state otherwise. Will I receive the Railcard discount on any chargeable items I take on the train with me? A: The Railcard discount does not cover charges on various articles or animals. For details about which items carry a charge, and details of the charges, please call National Rail Enquiries on 48 49 A: You can only buy online if you either want a Digital Railcard or if you are able to give a UK-delivery address for a plastic Railcard.
Unfortunately we cannot send Railcards to non-UK addresses. Frequently Asked Questions. Most frequently asked questions Can I buy a Railcard at a rail station?
Can I use my Railcard at any time of day? How long do I have to wait for my Railcard to arrive? What do I do if my Railcard is lost or damaged? Can I buy a Railcard for another person? Provisional driving licences can be used to demonstrate your age to our online system. How do I buy my Railcard for the first time? How do I make a complaint? What methods of payment are accepted? Most frequently asked questions Can I have a plastic and digital version of my Railcard?
Can I renew to a digital Railcard? How can I buy a digital Railcard? How can I remove my Railcard from an existing device? How do I add a digital Railcard to my phone? Search forums. Log in. Install the app. JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding. You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an alternative browser. How long does it take for a Railcard to be posted out from ordering online? They cannot be used for rail travel in either in Northern Ireland nor the Republic of Ireland. For more information on concessionary rail travel schemes in Northern Ireland please see www. For details about which items carry a charge, and details of the charges, please call National Rail Enquiries on 48 49 Yes, providing that there are reservations available on the service on which you are travelling.
Many train companies will allow you to reserve a seat free of charge on longer distance journeys. Only if there is no ticket office, or the ticket office is closed and there is no ticket machine available to buy your discounted ticket at the station at which you began your journey.
If this is the case you can buy your discounted ticket from ontrain staff. Otherwise, if ticket facilities were available at the station you could be charged the full price Standard Single fare. If the answer to your question is not in the above or you are having problems purchasing your Railcard, you can contact us. If you have any questions concerning rail ticket prices or journey planning, National Rail Enquiries will be happy to help you.
If you have any comments about a specific rail journey please contact the train company that provides the service. To find their contact details see the list of Train Operating Companies. Skip navigation.
Renew my Railcard Manage my Railcard. Frequently Asked Questions? Most frequently asked questions How do I buy my Railcard for the first time? A: You can buy the Railcard online only. Please note that the Railcard is only available in digital format. A: Yes, you can. A: Please check your mailbox including your junk mail for an email from our Railcard team. A: No.
A: Yes. Alternatively, you can visit www. A: You do not need to prove your eligibility again if you already hold a Railcard and you are still between 26 and 30 years of age. Unfortunately, once a Railcard has been issued it is non-refundable. A: If you are travelling by train on a ticket with a Railcard discount, you must travel with your valid Railcard.
A: The download code allows you to add a purchased digital Railcard to the Railcard app on your device. Click here for more information on download codes and managing your Railcard Please note that the Railcard app is available to download from the Apple Store and the Google Play store.
A: If you have already purchased a digital Railcard, you should have received an email which contains a download code. A: Check your mailbox including your junk mail for an email from our Railcard team. A: If you lose the device where your Railcard was downloaded, you will need to log in to account and remove it from the lost device.
Please note that you can only store your digital Railcard on a maximum of 2 devices. A: In most cases, your digital Railcard will be available to use straight away. A: You can add your Railcard onto a maximum of two devices at any point in time. A: You can buy your Railcard online only. A: Please click "Manage my Railcard" on the website homepage to log in to your account. The Railcard is only be available to purchase online via our website.
A: Yes, you can buy a Railcard for another person online as long as they are aged between 26 and 30 years old and have a valid passport, driving licence or National Identity card and a digital passport-style photo. A: We accept machine readable passport number from all countries except for those issued in the Philippines and Bangladesh prior to You will need to input: 10 digits or characters into the first box three letters in the second box identifying your nationality seven digits in the third box an F or M identifying your gender in the fourth box seven digits in the fifth box the last two digits of your passport code in the sixth box.
If you only have one digit in this section, please add a 0 in front of it. You must: use your full name as it is shown on your passport. A: In the first instance please contact Railcard Customer Services who will endeavour to resolve any issues that you have. You can: Email us: railcardhelp nationalrail.
A: All customers must provide a photograph. A: You can renew your Railcard online within 30 days before it expired and before your 31st birthday. A: If you are aged years old and still in full-time education, you can choose whether to buy a Railcard, or buy a Railcard as a mature student. Mature students who are over the age of 30, can only choose the Railcard option. A: Please go to "Manage my Railcard" on the website homepage to log in to your account.
You will need to provide a passport style photo and proof that you are a veteran to continue with your purchase. It's best to ask at your local station for details of a specific offer, or call National Rail Enquiries on 48 49 Only if there is no ticket office, or the ticket office is closed and there is no ticket machine available to buy your discounted ticket at the station at which you began your journey. If this is the case, you can buy your discounted ticket from on train staff.
Otherwise, if ticket facilities were available at the station you could be charged the full price Standard Single fare. Your Railcard is valid up until and including the date shown on your Railcard. To apply for a replacement, please click 'Manage my Railcard' to log in to your account.
Once logged in, click 'Replace stolen card' and follow the instructions on the screen. You will need to quote your crime reference number or document given to you by the police to receive a free replacement. The lost discount is not refundable. You will need to get a replacement online. You can only apply for a replacement Veterans Railcard 5 days after the date of original purchase. To apply for a replacement , please click 'Manage my Railcard' to log in to your account. Unfortunately, once a Railcard has been issued it is non-refundable.
If you have already purchased a digital Veterans Railcard, you should have received an email which contains a download code.
You will use this download code to add your digital Veterans Railcard on your phone or device. Click here for the step by step guide on how to add a digital Railcard to your phone.
Your download code may have expired or been used on too many devices. You can only store your digital Veterans Railcard on a maximum of 2 devices, so you will need to remove it from an existing device to add it to a new one. You now need to click 'Remove' under 'Registered Devices' to remove one device. The download code allows you to add a purchased Railcard to the Railcard app. The download code is found within the email confirmation you would have received after we have approved your Railcard application.
Please note that the Railcard app is available to download from the Apple Store and the Google Play store. If you lose the device where your digital Veterans Railcard was downloaded, you will need to log in to account and remove it from the lost device. You may have already stored your digital Veterans Railcard on 2 devices. Please note that you can only store your Veterans Railcard on a maximum of 2 devices, so you will need to remove it from an existing device to add it to a new one.
If you do get caught out while travelling, you can make one claim a year to be refunded for any extra fare or penalty you incur. For a list of train companies in Great Britain, and their details, click here. Unfortunately, you can only have one version of your Railcard — either plastic or digital.
Once you have purchased your Railcard you cannot change the type of Railcard you have. We're sorry that you've experienced problems whilst uploading a photograph. There can be a number of causes of this - some of which are difficult to diagnose. If you have done all of the above and are still experiencing problems, then please call us on All customers must provide a photograph.
The photo should have been taken with nothing covering the outline of eyes, nose or mouth. If a member of rail staff is unable to validate that the person on your Railcard is you, the Train Companies reserve the right to charge you the full price Standard Single fare for your journey as if no ticket was purchased before starting the journey and in some cases a Penalty Fare. To do this, you will need to visit the website of the train company who issued the penalty and contact their customer service centre.
Please click here for the list of all train companies in Great Britain and their contact details. You can only store your Veterans Railcard on a maximum of 2 devices, so you will need to remove it from an existing device to add it to a new one.
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